Scaling up of services and teams is always a tricky part. Processes that start up as pilots, once successful require replication of results across a bigger spectrum of services as well as across a bigger team. This usually requires a planned effort and proper reporting structure on both the service providers as well as the clients end.
As part of this case study, we shall explore the various challenges and considerations while scaling up RPO operations and then go on to illustrate a few successful implementations of the same.
One of the most important things to understand about a scaling up an RPO operation is to understand that doubling the size of the team does not necessarily double the output. It is not to say that the output will remain the same. It will increase and may even double. But it cannot be a rule of thumb and it needs proactive planning and steps to ensure that the best output is received.
A crucial reason for the same is overlapping of efforts. A bigger team of RPO professionals working on the same requirement will be duplicating its own efforts i.e. contacting the same candidates over and over again by different recruiters. Also, a bigger team of recruiters does not transcend to a bigger candidate pool. It does enable the team to move faster and reach all candidates in a shorter span of time than a single person would.
It is prudent to assign each team member separate tasks to ensure maximum output.